Question 1

What is Usenet?

Accepted Answer

Usenet is a platform that was created for the exchange of text messages between different computers. Today it is still used for the exchange of all kinds of information.

Question 2

What is the origin of Usenet?

Accepted Answer

Usenet was developed in 1979 at Duke University in North Carolina. Initially data was exchanged via the UUCP protocol. Later, the NNTP protocol was developed to share this information on the internet. Nowadays almost all Usenet traffic still takes place via the NNTP protocol.

Question 3

What does UsenetAgency do for me?

Accepted Answer

UsenetAgency gives you access to the various information included in the Usenet newsgroups. With a subscription at UsenetAgency you can add information to the various newsgroups and gain access to the various information on the Usenet newsgroups.

Question 4

What is meant by retention?

Accepted Answer

Retention is the number of days we archived from the newsgroups. This indicates how old a file may be before it becomes inaccessible.

Question 5

What is an NZB file?

Accepted Answer

An NZB file is an XML structured file format to retrieve Usenet messages from the Usenet newsgroups. A file on the Usenet newsgroups has a so-called Message-ID, a large file usually consists of several of these Message-IDs. A Usenet client that is capable of reading NZB files collects all these Message-IDs, downloads them and decodes them back to one readable file.

Question 6

What is an PAR2 file?

Accepted Answer

A PAR2 file ensures that you can restore a damaged or incorrectly downloaded file. This means that you do not have to download all of the damaged files again.

Question 7

Which Usenet client do you recommend?

Accepted Answer

We recommend SABnzbd. This client is free and easy to use, but does have enough options for the slightly more advanced user.

Question 8

What is SSL?

Accepted Answer

SSL also called Secure Sockets Layer. SSL is an encryption protocol that ensures that the communication between two computers is encrypted. SSL ensures that the communication between two computers is secured.

Question 9

What reader do I need to use?

Accepted Answer

The address to use is **reader.usenet.agency**

In the Control Panel we made an easy to use Usenet Reader configurator.

Question 10

What ports do I need to use SSL?

Accepted Answer

At UsenetAgency we accept the use of these ports:
* 563, 443 (SSL, recommended)
* 80, 119

For more info about your account go to the Control Panel.

Question 11

Do you share my data with other parties?

Accepted Answer

No! Personally, we do not like our data to be given or sold to third parties, so we will never do this with your information.

However, according to the law, we must share your information with lawyers or official investigators if the Dutch court orders us to do so.

Question 12

What do you do with my data?

Accepted Answer

We store your data in order to provide you with the best possible service. But your data will always stay within our company! Promised.

Question 13

Why are cookies stored on my computer?

Accepted Answer

Cookies contain information about your website visite. They start tracking as soon as you visit our website, to make your next experience as easy as possible. Cookies contain general information, not personal information.

Question 14

When will my account become active after payment?

Accepted Answer

In normal circumstances your account is already active 5 minutes after the payment has been received. However, it is possible that a delay occurs with our payment providers. Did you still not receive a payment confirmation after 1 hour? Contact our support team using your Control Panel.

Question 15

Are my credit card details stored with you?

Accepted Answer

No. We will never store your credit card details. We don’t need this information, only you do.

Question 16

What payment methods do you have?

Accepted Answer

UsenetAgency allows you to make payments using a couple of different methods:

Question 17

Can I try your service before I pay?

Accepted Answer

Hell yes! You can always try the first 7 days for free. If you’d like to do so, follow this link: Try us now!

Question 18

Is it possible to set an automatic payment?

Accepted Answer

We choose not to. Your subscription expires when your subscription days have passed. Therefore, you are always in control to extend your subscription whenever you like.

Question 19

What is the Control Panel?

Accepted Answer

The Control Panel is like your personal cockpit. In other words, your Control Panel is where you need to be to arrange everything related to your account, such as:
* Changing your personal details
* Connecting and disconnecting to different social networks
* Opening or viewing a support ticket
* Viewing your subscription details
* Requesting all your invoices

And there is much more to see and do, check your Control Panel now.

Question 20

Can I change my email address?

Accepted Answer

Yes, you can do this in your Control Panel.

Question 21

Do I have to cancel my subscription?

Accepted Answer

No, your subscription ends automatically when your days have passed. You choose the moment to extend it yourself.

Question 22

Will my account be deleted after my subscription is expired?

Accepted Answer

No, your account will always remain active. If your subscription has expired, you can extend it in the Control Panel whenever you want.

Question 23

Is it possible to pause my subscription?

Accepted Answer

You cannot pause or freeze your subscription. However, if your subscription is ended, it will not automatically renew. You can extend it at any time.

Question 24

I have a trial subscription, will this automatically be converted into a paid subscription?

Accepted Answer

Certainly not, you are in charge of extending your account.

Question 25

When will I receive my login data after I sign up?

Accepted Answer

We have an automated system, which ensures that you usually have the login data in your mailbox within 5 minutes after the completion of your account. However, it is possible that your spam filter blocks our mails. So if it takes a while, check your spambox.

Question 26

Connect button greyed out or unable to connect to reader.usenet.agency

Accepted Answer

Unfortunately some readers just don't handle our awesome .agency domain. For example **Spotnet** only validates .com and .nl domains for some reason. For that reason we have introduced a specialized reader/hostname address: **spotnet.usenetagency.com**. You can use this domain only **without SSL**. To setup spotnet see the connection settings below:  
  
![](https://s3-eu-west-1.amazonaws.com/5b9b75e2cc801/uploads/5cc976e528c9a.png)

Question 27

Socket error 100xx

Accepted Answer

This is a Windows-generated error message and in most cases related to your network. The error message can be related to you firewall or antivirus settings. You can try another port to connect to our servers. Look for the different ports in your Control Panel.

Question 28

Error 400 – Too many connections

Accepted Answer

You are using too many connections to our servers. Check how many connections you can use in your Control Panel. You're Control Panel is also the place to see the "Live connection manager". View or kill your active connections there.

Question 29

Error 480 – Authentication required

Accepted Answer

To use our servers you must enter your UsenetAgency account details. You can find your account details in the mail you received from us or in your Control Panel. You can test your login information in the Control Panel using the 'Test login information' button.

Question 30

Error 482 – Authentication rejected

Accepted Answer

The combination of username and password is incorrect. You can find the right ones in the mail you received from us or in your Control Panel. You can test your login information in the Control Panel using the 'Test login information' button.

Question 31

Error 502 – Maximum connections exceeded

Accepted Answer

You are using too many connections to our servers. Check how many connections you can use in your Control Panel. You're Control Panel is also the place to see the "Live connection manager". View or kill your active connections there.

Question 32

Error 502 – Account suspended – Wrong username/password

Accepted Answer

This error message can have several causes.
 * Your subscription has expired.
 * You’re using the wrong username and/or password to connect.
 * You’re using too many connections to our servers.
 
Check this data in your Control Panel and test your login information using the 'Test login information' button, if your Control Panel cannot fix the problem. Then shoot us a ticket through your Control Panel and we’ll help out.

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