Help Center: Reader Errors

Unfortunately some readers just don't handle our awesome .agency domain. For example Spotnet only validates .com and .nl domains for some reason. For that reason we have introduced a specialized reader/hostname address: spotnet.usenetagency.com. You can use this domain only without SSL. To setup spotnet see the connection settings below:

This is a Windows-generated error message and in most cases related to your network. The error message can be related to you firewall or antivirus settings. You can try another port to connect to our servers. Look for the different ports in your Control Panel.

You are using too many connections to our servers. Check how many connections you can use in your Control Panel. You're Control Panel is also the place to see the "Live connection manager". View or kill your active connections there.

To use our servers you must enter your UsenetAgency account details. You can find your account details in the mail you received from us or in your Control Panel. You can test your login information in the Control Panel using the 'Test login information' button.

The combination of username and password is incorrect. You can find the right ones in the mail you received from us or in your Control Panel. You can test your login information in the Control Panel using the 'Test login information' button.

You are using too many connections to our servers. Check how many connections you can use in your Control Panel. You're Control Panel is also the place to see the "Live connection manager". View or kill your active connections there.

This error message can have several causes.

• Your subscription has expired.
• You’re using the wrong username and/or password to connect.
• You’re using too many connections to our servers.

Check this data in your Control Panel and test your login information using the 'Test login information' button, if your Control Panel cannot fix the problem. Then shoot us a ticket through your Control Panel and we’ll help out.